Shipping policy

Last updated: September 15, 2026

This Shipping Policy applies to purchases from moedaydream.com. Moe Daydream is operated by Merita Holdings, INC.

Where we ship

We currently accept orders only for eligible delivery addresses within the United States. Checkout determines whether an address is eligible. We do not currently accept international delivery addresses.

Shipping cost

Standard shipping is free for all eligible items and United States delivery addresses currently offered through checkout. No minimum order amount is required.

Fast shipping (US warehouse) is an optional upgrade offered at checkout for eligible items, currently the Flower LED Desk Lamp, for $7.99 per order; the charge is displayed at checkout before payment. Taxes, when required, are shown separately.

Delivery timing

Delivery options are shown at checkout for each item. For the Flower LED Desk Lamp, checkout currently offers Standard shipping, free, which usually arrives in 10–15 days, and Fast shipping (US warehouse), $7.99, which ships from a US warehouse and usually arrives in 3–7 business days. The Flower Plush Pillow, the Boba Plush Pillow, the Toast Seat Cushion, the Long Cat Plush Pillow, the Cherry Blossom Branch Light, the Toaster Night Light, the Bamboo Globe Plug-In Wall Sconce, the Mini Mushroom Touch Lamp and the bath mats in our Rugs & Mats collection in sizes S and M ship by Standard shipping, free, and usually arrive in 10–15 days. Bath mats in sizes L and XL ship by Overseas shipping, free, which ships from overseas and usually arrives in about 6–9 weeks. These are typical ranges, not guaranteed delivery dates. Unless a delivery date is displayed at checkout or confirmed by Moe Daydream in writing, do not rely on delivery by a specific date. If you need an order for an event or deadline, contact us before ordering.

An order confirmation means we received the order; it does not mean the carrier has possession. A shipping confirmation will be sent only when the order has been handed to the carrier or carrier movement has begun.

If we learn that we cannot ship within the time represented when you ordered—or, when no shipping time was stated, within the period required by applicable law—we will contact you with a revised date and any legally required choice to consent to the delay or cancel the unshipped order for a full refund. If we cannot provide a revised date or obtain required consent, we will cancel and refund the affected order.

Fulfillment and tracking

Orders may be fulfilled by a third-party partner. That partner is not the seller and does not handle Moe Daydream customer service. Contact Moe Daydream about the order.

Items in one order may be sent by different fulfillment partners and arrive as separate parcels on different days, each with its own tracking number.

When the carrier provides tracking, we will send it to the email used at checkout. Tracking may take time to show its first scan.

Address accuracy and changes

Check the recipient name and complete delivery address before payment. Email support@moedaydream.com immediately if you notice an error. We will try to update an address before processing, but cannot guarantee a change after fulfillment begins or the carrier receives the package.

If an order is returned, delayed, or lost because the address entered at checkout was incomplete or incorrect, contact us. We will explain any available next step and any charge before taking action; we will not silently charge a second shipping fee.

Late or stalled shipments

Contact support@moedaydream.com if a delivery date confirmed for your order has passed or tracking stops moving. We will review the shipment and work with the carrier or fulfillment partner. Depending on the facts and availability, we may arrange a replacement, issue the appropriate refund, or provide a revised date and any cancellation choice required by law.

Marked delivered but not received

If tracking says delivered but you cannot locate the package:

1. Check the delivery location, household members, nearby safe places, and any building office.
2. Contact the carrier promptly and ask it to confirm the delivery location or open a trace.
3. Contact Moe Daydream with your order number and carrier case information.

We will assist with a reasonable investigation and may request a carrier or postal non-delivery statement. A delivered scan does not automatically guarantee a refund or replacement.

Damaged, wrong, or missing contents

For a package that arrives with a damaged or defective product, the wrong product or option, or missing contents, keep the item, packaging, and shipping label and follow our Refund and Order-Issue Policy. Do not send the product to the carrier or sender unless Moe Daydream instructs you in writing.

Unexpected delivery charges

Checkout shows the amounts collected by Moe Daydream. If a carrier asks you to pay a customs, duty, brokerage, or similar delivery charge that was not disclosed at checkout, contact us before paying it. We will review and resolve the charge or, when appropriate, cancel and fully refund the affected order.

Your legal rights

Nothing in this policy limits or excludes a right or remedy that cannot lawfully be limited or excluded. If applicable law gives you more favorable rights, those rights control.

Questions? Visit our Contact page or email support@moedaydream.com.